Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care.

Patient information is confidential. Practice staff can access this information but all have signed a confidentiality statement. The practice will need patients' written consent before releasing information to outside agencies. This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care. You have a right to know what information we hold about you.

Access to patient details & patients rights

Patients' records, whether stored on computer or on paper, will be held in the strictest confidence.  All reasonable steps will be taken to prevent unauthorised access to records however they are stored.

 All reasonable steps will be taken to ensure that information recorded about a patient is accurate.  Checks will be made to try to prevent errors.  If an error is discovered, it will be corrected promptly.  Measures will also be taken to prevent the loss of patient information held by the Practice.

Identifiable patient information will only be shared within the practice team and, in the case of referral, to the clinician to whom the patient is referred.  Release of identifiable patient information to any other outside agencies will only take place after receiving written permission from the patient.

 Patients will be given access to their records on request. Bewdley Medical Centre is a practice operating under the Personalised Medical Services scheme (PMS).

If you would like to see your records, please complete the Records Form and then contact the Administration Team on 01299 403 589.